Frequently Asked Questions
How long do Eyelash Extensions last?
Depends on the normal growth phase and replacement cycle of your natural lashes which will cause the Eyelash Extensions to come off gradually. Typically, Eyelash Extensions will last roughly 4 weeks. However, you can keep your Eyelash Extensions looking fabulous with:
– Regular and proper maintenance (see after care instructions).
– Regular refills (for excellent results, we recommend refill appointments be scheduled for either every 2 but no more than 3 weeks apart (ask about discounted refill package).
Where are we located?
We are located in the Hedwig Village Shopping Center behind the Ross and Five Below stores at 9406 Gaylord Drive, Suite 800, Houston, TX 77024.
• It is directly across the street from the Memorial High School track and field.
• Our neighboring tenants are CRUST PIZZA and Chicken Salad Chick
Feel free to contact us at 832-963-4464 if you need any additional directions !
Will volume lashes cause my eyelids to feel heavy since there are so many lash on?
How long does the initial appointment take?
Depends on the service selected and your lash condition upon arrival (see Appointment Preparation). Please keep in mind that if you arrive to your appointment with eye make up on this may extend the length of your appointment time as it may take 15-30 minutes (depending on how much is applied) to thoroughly remove the eye makeup.
– Full Set (Top Only): ~1.5 – 2 hours
– Full Set (Top & Bottom): ~2.0 hours
– Full Set (Bottom): ~30 – 60 minutes
-Refills for New Customers: ~1 – 1.5 hours
– Removal: ~15 – 30 minutes
Will my natural lashes be damaged?
No. At Lady Lash and Brow, we:
– Utilize leading industry materials.
-Help customers select style based on your eye shape and Eyelash Extensions (size and length) that fit your natural lashes. Believe it or not, there’s actually a science to it all.
– Technician will apply individual Eyelash Extensions, one to one properly to achieve excellent results.
How do I know if I’m allergic?
We do offer finest sensitive / medical grade glue in the industry, however, Eyelash Extensions are not for everyone. Please contract us by email “ladylashpro@icloud.com” or Call/Text us at 832-963-4464 to schedule an appointment time for you to come in so we can determine if you’re suitable for Eyelash Extensions.
Will I feel any pains in the process?
The answer is NO. The process should be painless and most customers fall asleep during it all.
Can I go to the beach, swim and exercise?
You may resume normal activities 24 hours after your appointment that includes initial full set as well as regular refills. Just keep in mind that extensive and excessive exposure to oil-based products, heat and water might compromise the life of your eyelash extensions.
How often do I need to wash my eyelashes?
Proper maintenance is the key to fight irritations, allergies and redness of your eyes (also see “Aftercare instructions”. We recommend you wash your eyelashes everyday with warm water (avoiding hot water).
Can I wear mascara and other eye makeup?
Yes, absolutely. We recommend non oiled-based products for eye liners and shadows. Oil-based products, especially waterproof mascara, should be avoided as they might compromise the life of your extensions. The number one benefit of eyelash extensions is to eliminate mascara in the morning on the daily basis.
How do I book an appointment?
There are 3 ways to book an appointment:
– Register and book online at www.ladylashprofessional.com or through social media (Facebook, Google, Instagram and Yelp). You should receive an immediate confirmation right afterwards.
– Text / Call us at (832) 963 4464.
– Email us at ladylashpro@icloud.com
What is your cancellation and rescheduling policy?
What is your cancellation and rescheduling policy? You are required to notify us your cancellation of appointment by text, phone or email 24 hours prior to the appointment to avoid 50% of the service scheduled.
Is a deposit required for first-time customers?
A $50 non-refundable deposit is required at the time of making the FULL SET or REFILLS FOR NEW CUSTOMER appointment. If the appointment is re-scheduled or cancelled 24 hours before the appointment, you are entitled to apply the $50 deposit towards the next appointment. However, this does not apply to “no shows”. In another words, the deposit is forfeited in the event of “no shows”. You may cancel the appointment by sending contacting us or text message to 832-963-4464, or sending an email to ladylashpro@icloud.com 24 hours before the appointment.